Privacy Policy

At RADGEAR INDIA LLP, your privacy and trust are extremely important to us. This Privacy Policy outlines how we collect, use, store, protect, and share your information when you visit our website https://radgear.in, interact with our services, or make a purchase. We collect personal information such as your name, email address, phone number, and shipping details to process your orders, enhance your shopping experience, provide customer support, and keep you updated about your purchases and promotions.

All payments made on our website are securely processed through Razorpay. We do NOT store or access your card numbers, CVV, or banking information. We follow strict security measures—administrative, technical, and physical—to protect your information from unauthorized access, misuse, or disclosure.

RADGEAR INDIA LLP does not sell or rent your personal information to third parties. We only share your data with trusted service providers (such as payment processors, courier partners, or analytics tools) who assist us in operating our services under strict confidentiality agreements.

You have full rights over your personal data, including accessing, correcting, updating, or requesting deletion of your information. For all privacy-related concerns, you may contact us at info@radgear.in or 81291 99006.

• Personal Information: Includes your name, phone number, email address, and billing/shipping address collected during checkout or account creation.
• Payment Information: Includes details required to complete purchases. All payment data is securely processed by Razorpay. We do not store any card details on our servers.
• Order Details: Such as items purchased, order history, transaction amounts, delivery preferences, and invoice details.
• Website Usage Data: IP address, device details, browser type, interaction patterns, and analytics collected through cookies and tracking tools to enhance user experience.
• Customer Communications: Includes inquiries via phone, WhatsApp, email, feedback, warranty requests, and support interactions.
• Cookies & Tracking Technologies: We use cookies to improve site functionality, remember preferences, analyze traffic, and personalize user experience. You may disable cookies, but some features may not work correctly without them.

• Order Placement: Information is collected to verify identity, process payments, and fulfill orders.
• Account Creation: To personalize your experience and enable order tracking and faster checkouts.
• Website Usage: Cookies and analytics collect browsing patterns to optimize performance and functionality.
• Customer Support: We collect details needed to resolve queries, warranty issues, and service requests.
• Marketing & Engagement: Information is gathered when you opt into newsletters, offers, surveys, or community programs.

RADGEAR INDIA LLP does not sell, rent, or trade your personal data. Information may be shared only with:

• Razorpay for secure payment processing • Courier/logistics partners for order delivery • IT and hosting partners for website operations • Analytics providers for performance improvements

All such partners operate under strict confidentiality agreements and are prohibited from using your data for any other purpose. We may also disclose information if required by law or to protect our rights, property, or customers.

• Access: Request a copy of the personal data we store about you.
• Correction: Ask us to update or rectify incorrect or outdated information.
• Deletion: Request deletion of your information, subject to legal and transactional limitations.
• Opt-Out: Opt out of marketing communications anytime by using unsubscribe links or contacting us directly.

We employ robust administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. Sensitive information such as payment data is encrypted and securely processed through Razorpay’s PCI-DSS compliant systems.

Access to personal data is limited to authorized personnel and service providers strictly for operational purposes. We strongly advise keeping your account passwords confidential. RADGEAR INDIA LLP will never ask for your password in any unsolicited communication.